This Privacy Policy sets out how we, NovaBridge Language Solutions, collect, store, and use information about you when you use or interact with our website, or otherwise obtain or collect information about you. This Privacy Policy is effective from 22nd February 2020.
Summary
- Data controller: NovaBridge Language Solutions PTE. LTD.
- How we collect information: When you visit our website (server logs), when you contact us (email, enquiry forms, phone, post), and through cookies.
- Information we collect: IP address, pages accessed, date and time of visit, browser and operating system, referral source; when you contact us: name, email address, telephone number, and any information you provide in your message.
- How we use your information: To respond to enquiries, provide goods and services, improve our website, ensure IT security, and analyse website use.
- Disclosure to third parties: We may share information with our hosting provider (CloudFlare), contact form providers, and other service providers necessary to operate our website and services. We do not sell your data.
- Do we sell your data? No. We do not sell your personal information to third parties.
- How long we retain information: Server logs are retained as necessary for IT security; contact information is retained as long as needed to fulfil your request or as required by law.
- How we secure information: We use appropriate technical and organisational measures including SSL encryption, secure hosting, and access controls.
- Use of cookies: We use essential, functional, analytical and targeting cookies. You can reject non-essential cookies via browser settings or a cookie control tool.
- Transfers outside the EEA: Our website is hosted in Singapore. Data may be transferred outside the European Economic Area; we ensure appropriate safeguards are in place.
- Use of profiling: We may use server log data to analyse website use and improve our services. We do not engage in automated decision-making or profiling that significantly affects you.
- Your rights: You have the right to access your information, to have it corrected or completed, to have it deleted, to restrict its use, to receive it in a portable format, to object to its use, to withdraw consent, and to complain to a supervisory authority.
- Sensitive personal information: We do not collect sensitive personal data (such as health data, racial or ethnic origin, political opinions, religious beliefs, or biometric data) unless you voluntarily provide it and we have a lawful basis.
Our Details
If you have any questions about this Privacy Policy, please contact the data controller.
The data controller in respect of our website is:
NovaBridge Language Solutions PTE. LTD.
8 Marina View, #43-02 Asia Square Tower 1, Singapore 018960
UEN: 202512345K
Tel: +65-3125-2394
Email: idp@e-idpauthority.com
Website: https://e-idpauthority.com/
You can contact the data controller by using the details above or by sending an email to idp@e-idpauthority.com.
When You Visit Our Website
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
Web Server Log Information
We use a third party server to host our website called CloudFlare, Inc. The privacy policy of which is available here: https://www.cloudflare.com/privacypolicy/
Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Use of Website Server Log Information for IT Security Purposes
We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.
Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.
Use of Website Server Log Information to Analyse Website Use and Improve Our Website
We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.
We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: improving our website for our website users and getting to know our website users' preferences so our website can better meet their needs and desires.
Cookies
Cookies are data files which are sent from a website to a browser to record information about users for various purposes.
We use cookies on our website, including essential, functional, analytical and targeting cookies. For further information on how we use cookies, please see our cookies policy.
You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.
When You Contact Us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: responding to enquiries and communicating with you about our goods and services.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so.
Enquiry Forms
When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.
If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: responding to enquiries and communicating with you about our goods and services.
We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled 'Marketing Communications' if applicable.
Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider's servers.
Phone
When you contact us by phone, we collect your phone number and any information you provide during the call.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: responding to enquiries and communicating with you about our goods and services.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so.
Post
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: responding to enquiries and communicating with you about our goods and services.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so.